William, we would like to thank you for your kind words. Our entire service department will appreciate this feedback. Paradise Chevrolet Cadillac prides ourselves on how we treat our customers and reviews like yours help us to make sure that we're meeting our standards. We look forward to seeing you for your next service visit!
My car was there for ten days. When I first took it in for an awful knocking sound that I noticed after the last time it was in, I was told that they would have to look at it and then get it approved by extended warranty, and that any costs for a rental car were on me, as they probably wouldn't backdate. That was a Wednesday. I got a loaner/rental anyway because I have children that I need to take to school and my husband had already taken off so I could take my car in. By Friday, the inspector had not been out. Of course, this is not the dealerships fault, but seeing as how I've only taken my car to Paradise since we bought it there 5 yrs ago, I'd think I'd at least have the Peace of mind knowing that the dealer would at the very least, cover the rental. Fast forward to the following Saturday when I was FINALLY able to pick up my car. Thankfully, the extended warranty did end up covering the cost to fix it and the entire rental. My poor car was seriously filthy. So I drive it off the lot and immediately my husband and I notice a weird knocking sound on the right side where there was never a sound before. I didn't have time to take it back in right away since it had just been there 10 days, so I took it Friday. Again, because I have kids, I had to get a rental just to be safe. Thankfully, even though it didn't get top priority like it would at other dealers since it was just in there, Paul was able to have someone look at it at the end of the day and it was a mechanics error. They hadn't tightened something down. That's a serious safety issue, and due to the fact that paradise is the only place it's been taken to and it's always had regular maintenance, I feel like I shouldn't have to worry about the safety of my car. Luckily I got my car back that day. While I know how important the 5 stars are, I can't imagine that anyone that dealt with me during this time would expect 5 stars. "|"
Carlos, we appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and please feel free to contact us if you would like to further discuss your visit.
It was very good. The place have little convenient things and very clean. The employees were nice. Just need the car wash that they promise me when I bought the vehicle. I do understand for over 2 years that they can't do because of the drought.
Little things make customer appreciate and definitely will come back and tell people."|"
Miguel, we would like to thank you for your kind words. Our entire service department will appreciate this feedback. Paradise Chevrolet Cadillac prides ourselves on how we treat our customers and reviews like yours help us to make sure that we're meeting our standards. We look forward to seeing you for your next service visit!
I was able to get my car seen 2 days earlier than the appointment and it was no problem. The service team was able to get the repair done in the timeframe promised too. The whole team is super courteous and helpful. They even got me updates one how the repair was going. Great job everyone!!"|"
Janine - thank you for sharing this great feedback with us. The goal of our service department at Paradise Chevrolet Cadillac is taking care of our customers. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
We love hearing about customers that have a great experience at Paradise Chevrolet Cadillac and we are glad you are one of them! Stephanie, it means a lot to us that you took the time to share your feedback and we will pass on your kind words to our team. Please feel free to contact us if you have any questions and if we can assist you with any future vehicle needs.
The wait was very extensive. I dropped my car off at 10am for my appointment only to find out that the appointment was not changed to 10am from my online inquiry. I was told I would have to be squeezed in because of it. Then they found a problem with my car around 4 something pm when parking my car. I am happy they were able to fix it but I did need to get a rental because the part had to be delivered and fixed the following day."|"
Thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Paradise Chevrolet Cadillac, we always strive for service excellence. Let us know if we can do anything else and thanks again!
CJ, Daniel, and their manager well all very professional as well as personable. Everything was smooth from the time we stepped on the lot to moment we left the dealership. By far the best car buying experience I've had thus far."|"
Phillip - thank you for your positive feedback about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience was so positive. We always do our best to make sure all of our customers leave with the right vehicle. Thanks so much and we will share your feedback with our team.
We're happy to know that you had such a positive experience while visiting our dealership and would like to thank you for giving us this fantastic feedback. We hope to see you stop by again soon. Thanks again, Judy!