Well, having a difficult time with this review. The problem was noted after we had the oil changed. It left a couple of spots on the garage floor and smelled of burning oil. We never had any leaks before the oil change. Our service manager reported that the oil pressure sensor was leaking, and he suggested a r/r, that was covered by a extended warranty. They ended up charging $18.32 for cleaning supplies . I think that those charges should have been written off. Maybe, "They are not coincidences, just random events."
Jeff my service advisor is knowledgeable, polite and stays in contact with you so you have an idea when vehicle will be ready. Had a bad experience the visit before last where my windshield was left cracked while doing wiper blades, this visit was flawless!
I arrived 15 minutes before my scheduled appointment only one in the drive through. It took 20 minutes for a customer representative to assist me. Customers who arrived after me were assisted before me.
Was able to talk to service advisor Geoff and drop my car after hours. Geoff kept in touch to let me know about issues and repairs as soon as the tech advised. He worked with me for a AAA discount. Car is fixed. Only complaint was waiting in the cold breezeway of the service bay for quite some time where I was told my car would be brought out to me. As I was texting my service advisor to find out how long it would take them to bring my car out, a porter driving another vehicle through the service bay asked if I was waiting for a white truck and when I said no, I was waiting for a white Chevy Sonic he said “Oh, it’s parked out front.” It would have been nice if he had come to the service bay when he actually parked my car out front to let me know instead of having me and my husband standing in the cold breeze waiting for a prolonged period of time.