My experience was awesome! Becky and Darrin Young took very good care of me. I was in and out within 4 hours. It was the best car buying experience that I have ever had. I am in love with my car and I would definitely recommend Paradise Chevrolet Cadillac to all of my friends and family. Thank you!
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Paradise Chevrolet Cadillac team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
Have warranty issue. Headliner is falling down and needs to be replaced. Went in for oil change which was completed but was told to make an appointment to see someone else about headliner. So it will take 3 visits to get the headliner issue resolved. The one I just made. The next one to have someone look at it and order a replacement headliner and another visit to have it repaired. Poor customer service. It doesn’t seem like anyone cares about wasting my time.
Hi there, we regret your most recent visit with us was not up to the standards we strive for. We would like the opportunity to address your concerns. Please reach out to us directly at (951) 216-3470 when you have a chance. Thank you, and we look forward to hearing from you.
I was experiencing a small air leak in my right rear tire. I drove the vehicle to Paradise Chevrolet to have it checked. I was told I need to make an appointment and so I did. Brought it in on 7 Dec and a nail on the inside sidewall was the culprit. So a new tire was ordered, none in stock!?, received a loaner car and waited till Monday the 9th. Got a new tire at no charge and all was good!
Hi David, we are very happy we could provide you with a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Monique, we sincerely appreciate your feedback. Each employee is a valued member of the Paradise Chevrolet Cadillac team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Parker, thank you for taking the time to write about your experience at our dealership. All of us at Paradise Chevrolet Cadillac pride ourselves on our commitment to customer service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
I have purchased many new vehicles in my lifetime; this experience was probably the most enjoyable. ALL of your staff were very personable and made the purchase a positive experience. Josh Barragan was the BEST!
Hi there, I would like to get some more details about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (951) 216-3470 when you have a chance. Thank you, and we look forward to hearing from you.
Cornel, thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Brought my car in on October 31 to be estimated with the adjuster for insurance then was told that GM was on strike since my car was drivable I said I could drive my car and when you had the parts to let me know and I could come back then I waited two weeks didn’t hear anything so I called Nick in your body shop and he said bring the car in which was November 13 and basically finally three weeks later I got my car
I had an appointment for a oil change and a diagnostic on a check engine light. When I arrived it took about 25 minutes to check me in and they had no record of me scheduling a diagnostic. I waited two and a half hours and then let my advisor know I was gonna go grab lunch with my wife he stated the oil was done and we are waiting on the diagnostic. He said he would call me. He finally called 3 hours later and kinda moaned and said bad news. I was prepared for an expensive bill but instead told me they haven't even looked at my car yet. I did let my advisor know prior that I have kids and need to pick them up from school. I let my advisor know I needed my car and would schedule an appointment for a later date. He said your car will be waiting. No apology or explanation, NOTHING. Just a waste of my time. When picking up my vehicle I thought maybe he would come out and speak to me about my vehicle. Maybe let me know what he thinks. He is my advisor. When I came in he saw me because he was in the office at the time I was picking up my vehicle. He flat out ignored me, no explanation or apology, he just walked out. I was extremely disappointed with the service I received that day as well as the waste of my time. I've purchased 2 vehicles here and with this experience am not sure if I would do so again.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (951) 216-3470 to discuss your concerns, as your satisfaction is of utmost importance to us.
John, thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!