The service absolutely excellent, but the time spent there is just too long, also, having to wait a month to get an appointment was not very welcoming. Curtis was absolutely excellent and kept me up to date on everything going on, that is why it gets to 4 stars, (minus 1 for time getting an appt, and the time spent at the dealership, not this time, but other times.)
been back 4 times since I bought the car. 1.) financing screwed up. 2.) windshield was damaged before we drove off the lot. didn't realized until down the street. 3.) Bluetooth not working properly. still not. 4.)headlight went out. 5.)dvd player not working. still not. have to make another appointment. 6.) Bluetooth still not working properly. 7.) had to pay for a rental. 8.) had to pay for headlight. 9.) was told numerous times to take it to a different dealership to cover warranty issues. 10.) poor customer service. had to change light bulb myself
Hard to explain? I have appointment at 0630. Second one in line on service drive. And it takes 90 minutes for oil change and tire rotation? Really? Then told of recall and don't have enough time, now I have to come back? Come on Chevrolet!!
Paradise Chevrolet has a great team that work there. The best is Nick Pelligrino whom has assisted us from when he was a service advisor and now as he works in the auto body section. Nick is always professional and a top notch guy!
I came in for an oil change and a fuel injector cleaning. I was extremely pleased with the work and time it took. Scott Torres is awesome. He kept me updated along the process an had a couple of recommendations. I will return to get those services.
I bought my car new from Paradise in 2012. Anything my car needs gets done at Paradise. I don't take it anywhere else, including when it needs new tires (which is about every 2 years and about $1000 or so each time). This last service, they had to remove the steering wheel, dash and windshield to complete the work. The total bill for the service was around $2,500. All of it, except the $140 manager discount and the $292 I paid for was covered by the extended 3 year warranty which I had also purchased in February 2017 from Paradise Chevrolet for around $3,500. My service advisor, Geoff, was great. He went above and beyond. My concern is about the quality of the work and the credibility of Paradise. My car was in the shop for over 10 days and when I picked it up on Friday, 10/5 and drove it off the lot, I immediately saw the steering wheel was off. My "10 to 2" was at "11 to 3". Why didn't the technician see that? I called Geoff and he told me to bring it back. Unfortunately, I had to go to a doctors appointment so I couldn't immediately turn around. I returned around 11am and dropped off the car. The back and forth to the dealership was inconvenient for me. I made a total of 3 trips and I had to cancel 2 business appointments on Friday. The steering wheel makes me wonder what else wasn't quality checked that may be a problem down the road. Thank you.
The service takes way too long 2 1/2 hours for an oil change and to check out a tire that had a slow leak told the tire needs to be replaced went to Ramona tire and they repaired the screw that was in the middle of the tread and sent me down the road
Very satisfied with everything with the exception of the cleanliness of the vehicle when picked up. The vehicle was brought to the dealership on Friday after being washed on Thursday. The vehicle was delivered back to me on Monday and it was so dirty I needed to take it back to the car wash to have it washed again.