I drive a Corvette I had an inch of dirt, service manager told me that they don���t wash cars anymore, Corvette owners like our cars clean I will not take my car there again I will drive to Mossy Chevrolet and Riverside because they wash the cars afterwards
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (951) 699-2699 to discuss your concerns, as your satisfaction is of utmost importance to us.
The maintenance service done on the vehicle to include the recommended services performed, were excellent. However, there seems to be a lack of communication when it comes to getting information on purchasing or buying out the lease for my vehicle. I felt like they didn���t want to give me the information so I could choose my options. It felt like a combative experience for us. Their attitude seem to change when we said we were going to our own bank for financing. That didn���t sit well with me considering we were loyal customers for a little over four years.
I needed service for two recalls on my 2019 Silverado. I called Paradise and they said the recalls will take a day to repair. I made my appointment and took the truck in on a Thursday. The following day, the service representative called and said the part needed for one of the recall items was being delivered from Los Angeles the following day so the truck would not be completed until Saturday afternoon. I would think I should have been told when I made the appointment that they did not have all of the parts to complete the recalls.
Ty, the advisor, is probably the nicest, friendliest staff member I've ever dealt with at the dealership. However, setting appointments out 3 weeks is too long and a gentleman in the waiting room while I was there, with an appointment for an oil change, was given a 3 hour wait time. That's ludicrous.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
My experience was outstanding, did everything online before I went in,I live in Ontario Ca,drove to Temecula, about an hour drive thought I was gonna be there for at least 2 hours,was out of there in 45 minutes. Special thanks to Paul Whitten my salesman, couldn't have went any smoother. Good job guys !!
Hi, thank you for your kind review; we are happy to pass along your comments to Paul here at Paradise Chevrolet Cadillac! Please let us know if there is anything else we can do for you; we are more than happy to help!