Paradise did a great job in getting our Tahoe back in service. Transmission had failed. Dealer worked with us to keep repair cost as low as possible. Our service advisor John Hernandez was a big help. Thanks!
I intially called because my check engine light came on. After taking it to autozone for the numbers, I called the dealership regarding repairs(I’ve never gone elsewhere). I spoke to a lovely staff who put me in touch with a guy named Ted who was a service manager. After explaining my problem, he acknowledged what he believed it was and told me he heard of something similar. He asked if I wanted to make an appointment, to which I said I would, expecting it to be a week away(I get my oil changed at Paradise and usually the soonest I can get in is a week after I call). This guy Ted told me he had an appointment in 2 days. I was floored and had to ask him to restate the date so I knew I didn’t hear the wrong thing but I was right. Before I arrived 2 days later, the check engine light mysteriously turned off and I called to ask Ted’s opinion as I was worried that if they ran a diagnostics and nothing came up, I’d still be charged for the service. He assured me that that is not how those things worked and that it would give information even when the light turned off. He met me 10 minutes early from my appointment time and went over everything they were going to do to make sure that regardless of the problem, it’d get fixed in a reasonable time frame and at most basic costs. He helped set me up with a rental and told me that the problem was likely the turbo assembly and since my warranty would cover it, I’d be set. He did recommend me replacing 2 hoses because they were likely going to need replacing and to take the turbo assembly out to replace them down the road would be pricier than just doing it while the turbo was already out. It didn’t feel like an upscale or him trying to add-on more things to charge more; it felt like Ted genuinely was looking out for my best intrests regarding the car, the cost and my peace of mind. The next day, around 11am(mind you I dropped off the car at 3p the previous day), I get a phone call from Ted and I’m flaborgasted as he told me the repair was covered by warranty AND it was done! I expected 2-3 days, they did it in less than 24hrs. When I arrived back, Ted told me that unfortunately since it was only a 1-day rental that GM wasn’t going to cover it. That wasn’t something I wanted to hear because I had limited funds and only expected to pay for the hoses he recommended be replaced and he told me to wait in the guest lobby while he made a phone call to “see what he could do”. 20 minutes later he comes out with a smile and told me he was able to get the 1-day rental waived anyways and I only needed to worry about the hoses. Long story short... there is a reason why I continue to use Paradise Chevy for the basics(oil change) and the bigger car situations; not only is the costs very comprable but the customer service is second to none. The employees don’t just work there but they care about the customers but personally and financially. Keep employeeing Teds!
Well I was very irritated that it was recommended to call for oil change at 30%, I called at 42% and it still took 3-1/2 weeks to get in. The dsy before my appointment I called and asked if I could get a morning (9:35 ) appointment instead of my afternoon (1:07) appointment. My request was accommodated and within two hours my husband received a confirmation call stated the new appointment time. When I arrived early for my morning appointment the next day I was told my appointment was in the afternoon. Reluctantly and irritated I drove back home to menifee. Then I went back in the afternoon for my 1:07 original appointment only to be told that my appointment had been at 9:35 and that they could not do oil change. My afternoon advisor was nice though and got it handled and got me out in two hours.