One of the reasons I bought my truck at Paradise was the free oil changes. The price of the truck was the same at different dealerships but the oil changes swayed me to buy from Paradise even though I live in San Diego. First off, having to wait 3 weeks for an appointment wasn't ideal. I had an appointment yesterday Jan 29th at 2:00. I got there at 1:30 and waited in the customer lobby. At 4:30 I finally went in and checked the status of my truck since it was 2-1/2 hours after my appointment time and there was only 1 other person sitting in the lobby. I was told by the cashier that my truck had been ready since 3:00. Nobody bothered to tell me it was done so I spent 1-1/2 additional hours sitting in the lobby after it was ready. I realize you guys get busy but my time is valuable to me as well. Most of my experiences there are good so hopefully this was just fluke but in all honesty this didn't sit very well and left a pretty bad taste in my mouth.